Early adopters of Kanban in the IT services realm are designing systems which consider high levels of interrupt driven work and big differences in task size. This work doesn't typically drive revenue and thus creates unique challenges. Add to that, the conundrum of handling dependencies, distributed teams, and shared resources, a kanban design for IT Ops may look very different than a Kanban design for development. This talk covers real world examples from IT teams working to optimize the whole of their organization.
