The greatest benefits from adopting the Kanban Method rely on leaders helping teams and organisations adopt not just a new set of behaviours but also a different set of values and beliefs about people and how they work (double loop learning). Producing these double-loop changes requires that Leaders are able to reason and communicate productively, even in the face of personal and organizational defensive routines.
This practically-focused tutorial will provide participants with an opportunity to reflect on their own communication skills in key real-world scenarios encountered when using the Kanban Method in teams and organisations. The tutorial is based on the Mutual Learning Model, developed by Chris Argyris and Donald Schon. It will cover tools such as the Ladder of Inference, the Left Hand Right Hand Case Study approach as well as effective behaviours like balancing advocacy and inquiry.
The results from using the Mutual Learning Model are faster and better quality decisions, higher level of commitment from groups and individuals to take action, more effective information exchange and higher level of trust, openness and productive amongst team members.
